{"id":6628,"date":"2024-10-09T19:30:55","date_gmt":"2024-10-10T00:30:55","guid":{"rendered":"https:\/\/westrockcoffee.wpenginepowered.com\/case-study\/construir-melhores-experiencias-para-os-doentes\/"},"modified":"2025-05-19T03:06:47","modified_gmt":"2025-05-19T08:06:47","slug":"construir-melhores-experiencias-para-os-doentes","status":"publish","type":"case-study","link":"https:\/\/www.westrockcoffee.com\/pt-pt\/case-study\/construir-melhores-experiencias-para-os-doentes\/","title":{"rendered":"Construir melhores experi\u00eancias para os doentes"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Desafio<\/h2>\n\n<p>Um grande sistema de sa\u00fade enfrentou um decl\u00ednio na satisfa\u00e7\u00e3o dos pacientes devido a um programa de caf\u00e9 de baixa qualidade nos quartos. Os inqu\u00e9ritos indicavam que o caf\u00e9 estava constantemente frio e tinha um sabor desagrad\u00e1vel. <\/p>\n\n<h2 class=\"wp-block-heading\">Solu\u00e7\u00e3o<\/h2>\n\n<p>Para fazer face a estes desafios, reformul\u00e1mos o programa do caf\u00e9. Analis\u00e1mos dados de inqu\u00e9ritos a doentes para identificar \u00e1reas espec\u00edficas de insatisfa\u00e7\u00e3o. Al\u00e9m disso, selecionamos e implementamos equipamentos de caf\u00e9 de alta qualidade, capazes de fornecer um caf\u00e9 quente e saboroso de forma consistente. Para garantir opera\u00e7\u00f5es eficientes e econ\u00f3micas, otimizamos os planos de entrega e as estrat\u00e9gias de pre\u00e7os. Al\u00e9m disso, selecion\u00e1mos uma variedade de misturas de caf\u00e9 que se adequam \u00e0s diversas prefer\u00eancias dos pacientes. Ao fazer a transi\u00e7\u00e3o do sistema de sa\u00fade para possuir o seu pr\u00f3prio equipamento de caf\u00e9 em vez de o alugar, obtivemos poupan\u00e7as de custos a longo prazo.     <\/p>\n\n<h2 class=\"wp-block-heading\">Impacto<\/h2>\n\n<p>O programa de caf\u00e9 reformulado produziu melhorias significativas. Os doentes relataram receber um caf\u00e9 mais quente e saboroso, o que levou a um aumento not\u00e1vel dos n\u00edveis de satisfa\u00e7\u00e3o. Ao possuir o seu pr\u00f3prio equipamento, o sistema de sa\u00fade obteve poupan\u00e7as de custos substanciais em compara\u00e7\u00e3o com o aluguer. Pesquisas subsequentes com doentes revelaram uma tend\u00eancia positiva na satisfa\u00e7\u00e3o geral com o programa de caf\u00e9 no quarto. A melhor experi\u00eancia com caf\u00e9 contribuiu para o aumento da lealdade dos pacientes e para uma perce\u00e7\u00e3o geral mais positiva do sistema de sa\u00fade.    <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Um grande sistema de sa\u00fade enfrentou uma queda na satisfa\u00e7\u00e3o dos pacientes devido a um programa de caf\u00e9 no quarto de baixa qualidade. Pesquisas indicaram que o caf\u00e9 estava sempre frio e tinha um sabor desagrad\u00e1vel. <\/p>\n","protected":false},"author":6,"featured_media":6630,"menu_order":0,"template":"","meta":{"_acf_changed":false,"content-type":""},"categories":[182,189],"tags":[],"ppma_author":[55],"class_list":["post-6628","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","category-cafe-pt-pt","category-health-care"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Construir melhores experi\u00eancias para os doentes | Westrock Coffee<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.westrockcoffee.com\/pt-pt\/case-study\/construir-melhores-experiencias-para-os-doentes\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Construir melhores experi\u00eancias para os doentes | Westrock Coffee\" \/>\n<meta property=\"og:description\" content=\"Um grande sistema de sa\u00fade enfrentou uma queda na satisfa\u00e7\u00e3o dos pacientes devido a um programa de caf\u00e9 no quarto de baixa qualidade. Pesquisas indicaram que o caf\u00e9 estava sempre frio e tinha um sabor desagrad\u00e1vel.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.westrockcoffee.com\/pt-pt\/case-study\/construir-melhores-experiencias-para-os-doentes\/\" \/>\n<meta property=\"og:site_name\" content=\"Westrock Coffee\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-19T08:06:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.westrockcoffee.com\/wp-content\/uploads\/2024\/10\/Brewing-Better-Patient-Experiences-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minuto\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.westrockcoffee.com\\\/pt-pt\\\/case-study\\\/construir-melhores-experiencias-para-os-doentes\\\/\",\"url\":\"https:\\\/\\\/www.westrockcoffee.com\\\/pt-pt\\\/case-study\\\/construir-melhores-experiencias-para-os-doentes\\\/\",\"name\":\"Construir melhores experi\u00eancias para os doentes | Westrock Coffee\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.westrockcoffee.com\\\/pt-pt\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.westrockcoffee.com\\\/pt-pt\\\/case-study\\\/construir-melhores-experiencias-para-os-doentes\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.westrockcoffee.com\\\/pt-pt\\\/case-study\\\/construir-melhores-experiencias-para-os-doentes\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.westrockcoffee.com\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/Brewing-Better-Patient-Experiences-scaled.jpg\",\"datePublished\":\"2024-10-10T00:30:55+00:00\",\"dateModified\":\"2025-05-19T08:06:47+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.westrockcoffee.com\\\/pt-pt\\\/case-study\\\/construir-melhores-experiencias-para-os-doentes\\\/#breadcrumb\"},\"inLanguage\":\"pt-PT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.westrockcoffee.com\\\/pt-pt\\\/case-study\\\/construir-melhores-experiencias-para-os-doentes\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-PT\",\"@id\":\"https:\\\/\\\/www.westrockcoffee.com\\\/pt-pt\\\/case-study\\\/construir-melhores-experiencias-para-os-doentes\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.westrockcoffee.com\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/Brewing-Better-Patient-Experiences-scaled.jpg\",\"contentUrl\":\"https:\\\/\\\/www.westrockcoffee.com\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/Brewing-Better-Patient-Experiences-scaled.jpg\",\"width\":2560,\"height\":1707},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.westrockcoffee.com\\\/pt-pt\\\/case-study\\\/construir-melhores-experiencias-para-os-doentes\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Casa\",\"item\":\"https:\\\/\\\/www.westrockcoffee.com\\\/pt-pt\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Construir melhores experi\u00eancias para os doentes\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.westrockcoffee.com\\\/pt-pt\\\/#website\",\"url\":\"https:\\\/\\\/www.westrockcoffee.com\\\/pt-pt\\\/\",\"name\":\"Westrock Coffee\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.westrockcoffee.com\\\/pt-pt\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-PT\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Construir melhores experi\u00eancias para os doentes | Westrock Coffee","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.westrockcoffee.com\/pt-pt\/case-study\/construir-melhores-experiencias-para-os-doentes\/","og_locale":"pt_PT","og_type":"article","og_title":"Construir melhores experi\u00eancias para os doentes | Westrock Coffee","og_description":"Um grande sistema de sa\u00fade enfrentou uma queda na satisfa\u00e7\u00e3o dos pacientes devido a um programa de caf\u00e9 no quarto de baixa qualidade. 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